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It is refreshing to work with such a knowledgeable and solution orientated company who demonstrate t... view more >

Latest News

CDS Macmillan Coffee Morning a Great Success! #coffeemorning

Our Macmillan Coffee Morning was a great success! Thank you to everyon... view more >

Intruder Alarm Systems - ACPO Policy Changes 2006

NEW POLICE RESPONSE POLICY (FROM 1ST APRIL 2006) ACPO (Association of... view more >

Intruder Alarm Systems - EN50131

From 1st October 2005 New European Standards for Intruder Alarms repla... view more >

Service & Maintenance

At CDS Security & Fire we believe that our success to date is attributable to our installation technicians. Their/our after sales care have enabled our company to achieve steady organic growth by ensuring our customers continue to employ us in Durham, Newcastle, Cleveland & North Yorkshire areas.

Our NSI (NACOSS) GOLD accreditation requires a maximum response time of 4 hours for an emergency call-out. However, 97% of all our emergency service calls (out of hours) are responded to within 1 hour and repaired on first visit.

We have a true 24-hr call-out facility for all of our systems in the North East (Durham, Newcastle, Northumberland, Tyne & Wear, Cleveland and North Yorkshire Area), including:

  • Security systems (including intruder alarm and burglar alarm systems)
  • Fire Detection & Alarm Systems
  • Closed Circuit CCTV Systems
  • Access Control Systems
  • Disabled Refuge and Emergency Voice Evacuation (EVC) Systems
  • Nurse Call and Staff Attack Systems
  • Assistance Call Systems
  • Public Address, Background music and Voice Evacuation Systems
  • Induction Loops
  • Emergency Lighting
  • Security Lights

Out of hours calls are dealt with by our UK Based Alarm Receiving Centre, which is manned 24 hrs a day, 365 days a year, in addition to which direct access is available via Mobile Phones to our technicians, all of which ensures a prompt and efficient service.

Our Service engineers stock, as a matter of course, all readily replaceable equipment to ensure any faults are dealt with on the first visit, therefore ensuring that the customer continues to have a fully functional system without the concern of a reduced level of security.

A full diagnostic check of the systems functions and capability is completed at the maintenance visit; a copy of the Engineer’s report detailing the tests and results is issued to the client. This includes any recommendations for any improvements/amendments that may be required, (e.g. due to stock movement, or structural changes etc.) that may impair the system’s integrity.

All service/maintenance visits are carried out as per our ISO 9001:2008 procedures covering 24-hour call out service, and emergency 4 hour response (out of hours) with a full diagnostic check carried out during a maintenance visit, and copy report issued to the client.

For advice, assistance or a free quotation, please Contact Us on 0191 384 0079.

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CDS Security & Fire, Units 8-10, Dragonville Industrial Park, Gilesgate, Durham, DH1 2XH, | Company No.: 2621153 | VAT No.: 92757458

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