Service, Maintenance & Repairs

At CDS Security & Fire we believe that our success to date is attributable to our dedicated engineers and office staff. Their/our after sales care have enabled our company to achieve steady organic growth by ensuring our customers continue to employ us.

We are committed to providing the very best after-sales support, whether we install the system or take over an existing system from another provider.

Our NSI (National Security Inspectorate) GOLD Accreditation requires a maximum response time of 4 hours for an emergency call-out. However, 97% of all our emergency service calls (out of hours) are responded to within 1 hour and repaired on first visit.

We have a true 24-hr call-out facility 365 days a year, 7 days per week for all of our systems in the North East (Durham, Newcastle, Northumberland, Tyne & Wear, Cleveland and North Yorkshire Area).

We provide a full 12 months parts and labour warranty for all new system installations and have expertise in a wide range of products including Fire Alarms, Intruder and Burglar Alarms, CCTV, Access Control Systems, Induction Loop Systems, Disabled Refuge and Emergency Evacuation Systems and Emergency Call Systems.

Our preventative maintenance program is designed to ensure that your system performs to the highest level throughout its life and will reduce your risk of unexpected and costly breakdowns.

Our engineers stock, as a matter of course, all readily replaceable equipment to ensure any faults are dealt with on the first visit, therefore ensuring that the customer continues to have a fully functional system without the concern of a reduced level of security or functionality.

A full diagnostic check of the systems functions and capability is completed at the maintenance visit; a copy of the Engineer’s report detailing the tests and results is issued to the customer.

This includes any recommendations for any improvements/amendments that may be required, (e.g. due to stock movement, or structural changes etc.) that may impair the system’s integrity.

All service/maintenance visits are carried out as per our ISO 9001:2015 and procedures covering 24-hour call out service, and emergency 4 hour response (out of hours) with a full diagnostic check carried out during a maintenance visit, and copy report issued to the client.